This page addresses past legal concerns. The Credit Pros remains committed to ethical practices and helping clients improve their credit.
At The Credit Pros, we believe in transparency and addressing concerns head-on. This page explains the details of a past lawsuit, how we've addressed the issues, and our ongoing commitment to ethical credit repair practices.
In 2021, The Credit Pros faced a lawsuit under the Telephone Consumer Protection Act (TCPA). The case, Hancock v. The Credit Pros International Corporation, alleged that our company transmitted pre-recorded phone calls and autodialed text messages without consent, violating the TCPA. We took these allegations seriously and cooperated fully with the legal process.
We used this as an opportunity to review and improve our practices. We've implemented stricter compliance measures, improved our communication practices, enhanced our customer consent processes, and reinforced our commitment to ethical practices in credit repair and customer outreach.
The Credit Pros remains a BBB A+ rated company, committed to ethical practices in credit repair. We've strengthened our processes, particularly in how we communicate with potential and existing clients, and continue to help thousands of clients improve their credit scores effectively and legally.
The lawsuit has led to improvements in our services, particularly in how we communicate with clients. We've enhanced our compliance measures, increased transparency in our communication practices, and reinforced our commitment to ethical credit repair practices. Our core mission of helping clients improve their credit remains unchanged.
Yes, The Credit Pros continues to operate and help clients improve their credit scores. We maintain our A+ rating with the BBB and have helped thousands of clients since addressing the concerns raised in the lawsuit. Our commitment to ethical practices and client success remains stronger than ever.
We've implemented more rigorous internal audits, enhanced staff training on TCPA and other relevant regulations, and established a dedicated compliance team to ensure all our practices align with legal requirements. We've also overhauled our communication systems to ensure proper consent is obtained before any automated communications are sent.
At The Credit Pros, we're committed to helping you achieve your financial goals through ethical, effective credit repair services. We've learned from past challenges and have emerged as a stronger, more transparent company.